At the top of Core Values is QUALITY. Quality will never be compromised. One interesting demonstration of quality that is prevalent at UPI is the “Grandmother Rule.” Any employee can invoke the Grandmother Rule. This means if you see or suspect a preparation is not of the quality that you would be confident to administer to your grandmother, then the process of moving a preparation through production will be stopped immediately. This rule alone empowers every person on the UPI team to be accountable for the level of quality that goes into every preparation. Once the Grandmother Rule is invoked, it can not be overridden by anyone.
Another key core value is “Customers Come First“. We are a SERVICE organization. We serve hospitals, pharmacy directors, doctors, nurses, and patients. At UPI putting others needs before our own is part of our culture.
Accountability and Integrity are two core values that are demonstrated on a daily basis throughout the organization. In addition to each person having the authority to invoke the Grandmother Rule, every person takes their job as a personal mission.
Room to Grow is part of our culture that is both internal and external. The entire company spends 8 hours a month in training together. This builds cross departmental and cross functional teams that strive to constantly improve professionally as individuals, as teams and as a company.
By working together with our customers, UPI has developed superior solutions, such as our 100% shrink-wrapped tamper-proof packaging for our OR prefilled syringes. This was a direct result of UPI working hand in hand with a client-partner to resolve an issue they were facing. The current packaging makes it easy to distinguish an unopened syringe from one that has been opened.